Real-time emergency management and dispatch
SIPX Respond creates the incident when the call comes in, places the caller on the map, assigns the nearest unit and tracks its route by GPS. It alerts everyone who needs to know until they confirm, and keeps the evidence of every case.
- Incidents on the map with priority and protocol.
- Caller location through an SMS link, no app needed.
- Nearest unit based on recent GPS positions.
- Cascading alerts until each person confirms.
Fire · Warehouse 3
Priority 1Protocol: evacuation Location received by SMSWhat SIPX Respond is
It is the emergency management, dispatch and notification module of SIPX Cloud. It brings the map, open incidents, available units and alerts into a single screen, so dispatchers can decide quickly and supervisors see the full picture.
It is enabled per organization, with sub-modules, quotas and a trial period. Setup happens in SIPX Admin › Respond, with a “Getting started” guide, and day-to-day operation in SIPX Connect › Respond: in the browser, the Windows app and on mobile.
Who it is for
For citizen service lines, SIPX Respond works alongside SIPX IVR and SIPX Contact Center.
- Fire departments and ambulance services.
- Municipalities and government agencies coordinating emergency response.
- Healthcare centers and response brigades.
- Companies with their own brigades or that need to alert staff with confirmation.
Key features
Map dashboard
The dashboard shows incidents on an OpenStreetMap map, with counters for critical, high, unassigned and available units, plus a timer per incident. A critical incident triggers a persistent alert, with sound and notification, until someone takes it.
Incidents with priority, protocol and evidence
Each incident has a priority, a protocol by type and a timeline of who did what and when, which serves as evidence of the case. Priority is automatically set to critical when the description includes phrases such as “not breathing”, “trapped”, “fire” or “shooting”.
- Incident statuses: Received, Dispatched, On scene, Closed or Cancelled.
- Assignment progress: assigned, en route, on scene, transporting and released.
Caller location by link
The caller receives an SMS, opens the link and shares their position from their phone, with nothing to install. The link expires after 2 hours. With that location, the system suggests the nearest unit based on GPS positions from the last 10 minutes.
Cascading alerts with confirmation
Alerts escalate across channels until each person confirms: app, push, email, SMS or WhatsApp and, finally, a voice call with “press 1”. The cascade has 1 to 6 steps with configurable waits. Alert groups and protocols are defined per incident type.
Unit mode on mobile
Crews work from their phones with SIPX Connect: they update unit status, share their location (GPS every 20 seconds with the app open and the screen on), use “Directions” and move the assignment forward with large buttons.
AI suggestions and reports
AI suggests the incident type, priority, a summary and questions to ask the caller; the dispatcher decides. Reports show response times as average and 90th percentile. Available roles are dispatcher, supervisor, crew member and administrator.
Integrations and channels
- SIPX Connect: dispatch operation and unit mode on web, Windows and mobile.
- SMS through Infobip: location links and alerts.
- WhatsApp, email, push notifications and “press 1” voice calls in the alert cascade.
- OpenStreetMap maps and unit GPS.
- SIPX Admin for setup and SIPX Console for activation and quotas.
Sub-modules, quotas and privacy
SIPX Respond is licensed by sub-module. As an example of tiers: mass notification with confirmation (Basic); units, map and GPS, and caller location by SMS (Professional); and AI suggestions (Complete).
Quotas cover dispatchers and supervisors, active units and paid alerts per month (SMS, WhatsApp and calls; app, push and email do not count). Caller location by SMS requires an SMS channel belonging to the organization.
- Unit routes are kept for 30 days.
- Location links are deleted 30 days after they expire.
- Everything is audited.
How it is implemented
Timelines and scope are defined by an advisor for your case.
- Meeting with an advisor to define sub-modules and quotas (dispatchers, units and paid alerts per month).
- Module activation for your organization, with a trial period where applicable.
- Setup in SIPX Admin › Respond with “Getting started”: staff, units, incident types and protocols, and alert groups.
- Connection of the organization’s SMS channel if caller location by link will be used.
- Go-live: dispatchers in SIPX Connect and crews on mobile with unit mode.
Frequently asked questions
What is SIPX Respond?
An emergency management, dispatch and notification module: incidents on a map, caller location through an SMS link, nearest unit by GPS and cascading alerts with “press 1” confirmation.
Does the caller need to install an app to share their location?
No. They receive an SMS, open the link and share their position from their phone’s browser. The link expires after 2 hours.
How is the unit to dispatch chosen?
The system suggests the nearest unit using GPS positions from the last 10 minutes. The dispatcher makes the assignment and follows its progress until it is released.
How do alerts with confirmation work?
They escalate across channels (app, push, email, SMS or WhatsApp and a voice call with “press 1”), in 1 to 6 steps with configurable waits, until each person confirms.
Do crews need other equipment?
No. They work from their phones with SIPX Connect in unit mode: status, GPS location every 20 seconds with the app open, “Directions” and large buttons to move forward.
What does AI do in SIPX Respond?
It suggests the incident type, priority, a summary and questions for the caller. It supports the dispatcher, who makes the decision.
How long are locations kept?
Unit routes are kept for 30 days and location links are deleted 30 days after they expire. Everything is audited.
Is there a trial period?
Yes, the module supports a trial period per organization. An advisor defines the terms.
How much does SIPX Respond cost?
It is quoted by sub-modules and quotas: dispatchers and supervisors, active units and paid alerts per month. An advisor will prepare a quote for you.
Related products
They all share the same users, numbers and data on SIPX Cloud.
- SIPX ConnectCloud phone system with chat, video meetings and AI voicemail right in the browser. Choose the Small, Medium or Full edition of SIPX Connect for each user.Learn more
- SIPX IVRAI virtual receptionist that understands speech or keypad input, answers with your company’s information and routes calls. Colombian holidays built in.Learn more
- SIPX Contact CenterCloud contact center with voice, WhatsApp, web chat, email and SMS in one inbox. Dialer, live monitoring, AI quality, WFM and Colombian compliance tools.Learn more
- SIPX AdminManage users, extensions, numbers, IVR, recordings and call quality for your company from the browser, with SSO, audit trail and Microsoft 365 user sync.Learn more
One platform, one provider, one bill.
We’ll show you Connect, the AI-powered IVR, the contact center and the Service Desk running with your company’s data.
- Nothing to install: it runs in the browser
- AI included in every product
- Pay for what you use: Small, Medium or Full