Personal data privacy policy

1. Data controller

• Company: Eléctricos y Comunicaciones Electrocom S.A.S. (brand SIPX Cloud).
• Tax ID (NIT): 800.229.279-4.
• Registered office: Bogotá D.C., Colombia. Address: Calle 23D # 81C-05, barrio Modelia.
• Phone: 601-38195510. Emails for personal data matters: ventas@sipx.co and servicioalcliente@electrocom.com.co.

2. Legal framework

We apply Colombia’s Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and any rules that amend or supplement them.

3. Data we collect

We only collect what you type in the chat, the “Request a demo” form or the “Request about my data” form on this page, plus some technical data needed to run the site:

• Name, company, email and, if you provide it, phone or WhatsApp number.
• The product you are interested in, the team you chose (sales or support), your language and the content of your messages.
• The date and version of the consent you give.
• If you chat with the SIPX Assistant (AI), the text of that conversation. To generate the answers, only the conversation text is sent to Anthropic PBC (United States), which does not use it to train its models; the conversation is kept for the same 90 days as the others.
• Your IP address, which we do not store as such: we turn it into an irreversible encrypted fingerprint used only to limit abuse (for example, automated mass submissions).
• In your browser (local storage) we keep your open chat session, your chosen language and whether you paused animations. We do not use advertising cookies or third-party tracking tools.

4. Sensitive data and minors

We do not request sensitive data (health, racial or ethnic origin, political, religious or sexual orientation, biometric data, among others). Please do not include it in your messages.

The site is intended for businesses and professionals. We do not knowingly collect data from children or adolescents.

5. Purposes

We use your data only to:

• Handle your demo request or chat inquiry, and reply by chat, email, phone or WhatsApp.
• Send you commercial information, proposals and quotes related to what you asked for.
• Provide technical support when you request it.
• Protect the site against abuse and fraud, and keep the information secure.
• Comply with legal obligations and requests from competent authorities.

6. Consent

Before sending the chat or the form, you must tick the consent box. We store the date, time and version of this policy you accepted as proof of consent, as required by Article 9 of Law 1581 of 2012.

7. Processors and international transfer

The site is hosted on the Microsoft Azure subscription of Eléctricos y Comunicaciones Electrocom S.A.S.. To run it we use Microsoft services (Microsoft Azure, Azure Communication Services and Microsoft Teams), which act as data processors. Data is stored in Microsoft data centers located in the United States, which meet internationally recognized security and data protection standards.

Conversations with the SIPX Assistant (AI) are processed by Anthropic PBC (United States), as a data processor, only to generate the assistant’s answers. Anthropic does not use these conversations to train its models. It receives only the conversation text (not your IP address), and the conversation is kept and deleted on the same 90-day schedule as the others.

By giving your consent, you expressly accept this international transfer of your data for the purposes described. We do not sell or share your data with third parties.

8. Retention

• Chat conversations and requests are automatically deleted 90 days after they are created.
• Technical logs of the site are deleted after 30 days.
• If you become a customer, the data needed for the business relationship is kept for as long as it lasts and for the period required by law.

9. Your rights

As the data subject, you have the right to:

• Know, update and correct your personal data.
• Request proof of the consent you gave.
• Be informed about how we have used your data.
• Withdraw your consent and request deletion of your data when there is no legal or contractual duty to keep it.
• File complaints with Colombia’s Superintendence of Industry and Commerce (SIC) after completing the inquiry or claim process with us.
• Access your personal data free of charge.

10. How to exercise your rights

Use the “Request about my data” form at the end of this page, or email us at ventas@sipx.co or servicioalcliente@electrocom.com.co with the subject “Personal data”. Include your name, the email or phone you contacted us with, a description of your request and how we should reply. If you act on behalf of someone else, attach proof of authorization.

Inquiries: we answer within ten (10) business days. If that is not possible, we will tell you why and answer within the following five (5) business days.

Claims (correction, update, deletion or withdrawal of consent): we handle them within fifteen (15) business days, extendable by eight (8) more business days with notice of the reason. If a claim is incomplete, we will ask you to complete it within five (5) days; if two (2) months pass without a reply, the claim will be considered withdrawn.

11. Security

All communication with the site is encrypted (HTTPS). Access to the data is restricted to the team that handles requests. Each chat conversation is protected by a private code that only the browser that opened it holds.

12. Changes to this policy

Any substantial change will be published on this page with a new version and date. If the change affects the purposes, we will ask for your consent again.