SIPX Console: multi-tenant operations for service providers and SIPX Cloud resellers
SIPX Console is the operations console for the entire SIPX Cloud platform. From it, the operator, or a partner that resells the service, creates companies, assigns licenses and modules, monitors services and SBCs, and handles support escalated by its customers.
- Companies with isolated data, each with its own profile.
- Licenses per Connect edition and modules per company.
- Monitoring of services, calls and connected SBCs.
- Support mode confined to one company and audited.
What SIPX Console is
SIPX Console is the operations console for the entire multi-tenant SIPX Cloud platform. It’s used by the platform operator or by a partner that resells the service, not by end customers: each customer company manages its own setup in SIPX Admin.
It runs in the browser, in Spanish and English. Only platform staff can sign in, with two-step verification.
Who it’s for
It’s often combined with SIPX SBC and its per-company minute bundles, useful for controlling spend or reselling the service.
- Telecom service providers delivering cloud communications to multiple companies.
- Partners that resell SIPX Cloud and need to run their customers from one place.
- Support teams handling tickets escalated by companies and reports from their SBCs.
Key features
Companies and their profile
Create companies, each with isolated data, and review each company’s profile: summary, users, SBC or PBX, subscription, modules, SSO and audit trail.
Plans, editions, modules and subscriptions
- Licenses per SIPX Connect edition (Small, Medium and Full) for each company.
- Per-company module activation: SIPX Contact Center, SIPX Service Desk, SIPX Respond and SIPX AI Engineer.
- Plans, usage per company, invoices and alerts before a subscription expires or is suspended.
Platform monitoring
Service status, checked every minute; live calls, sessions, connected SBCs, alerts, analytics and CDR across the platform.
Support and approvals
- Operator Service Desk: tickets escalated by companies with their full history, major incidents, metrics, reports and knowledge base.
- SBC support: reports sent by customers’ SBCs and the replies to them.
- Approval of trunks and dial plans requested by companies.
- Support mode: platform staff can enter a company’s administration to help, confined to that company and fully audited.
Platform AI
Platform-level SIPX AI Engineer to diagnose issues across all companies or a selected one, always with human approval before any change, plus AI spend control per company.
Integrations
- Platform email.
- Microsoft Entra ID and Google Workspace for companies’ single sign-on.
- Outlook calendar.
- Customer SBCs: support reports and monitoring. Remote SBC administration from the console, without a VPN, is being enabled.
Security and access
The platform is 100% cloud-based on Microsoft Azure, with automatic updates, and the applications run over HTTPS.
- Access for platform staff only, with two-step verification.
- Data isolated per company: the database enforces row-level security on every table holding company data.
- Audit trail of every change, including actions taken in support mode.
- Integration keys stored encrypted and never displayed again.
- SIPX AI Engineer never changes anything without human approval.
How it’s rolled out
Terms, timelines and scope are defined by an advisor.
- A meeting with an advisor to review your operating or reseller model.
- Defining the companies, Connect editions and modules you’ll offer.
- Connecting the voice network with SIPX SBC and its trunks.
- Onboarding customer companies and their administrators, who then work in SIPX Admin.
Frequently asked questions
What’s the difference between SIPX Console and SIPX Admin?
SIPX Console runs the entire multi-tenant platform and is used by the operator or a partner. SIPX Admin manages a single company and is used by that company’s administrator.
Can I resell SIPX Cloud?
SIPX Console is designed for the operator and for partners that resell the service. Partner terms are defined by an advisor.
How is each company’s data isolated?
Each company’s data is isolated: the database enforces row-level security on every table holding company data, and each company sees only its own information.
Can I help a company by entering its administration?
Yes, with support mode. Platform staff are confined to that company and every action is audited.
Which modules are enabled per company?
SIPX Contact Center, SIPX Service Desk, SIPX Respond and SIPX AI Engineer, in addition to licenses per SIPX Connect edition.
Can I manage my customers’ SBCs from the console?
Today SIPX Console receives support reports from SBCs and shows connected SBCs. Remote administration without a VPN is being enabled.
Do end customers use SIPX Console?
No. Only platform staff can sign in, with two-step verification; each customer manages its company in SIPX Admin.
How much does it cost?
Commercial terms for service providers and partners are quoted by an advisor.
Related products
They all share the same users, numbers and data on SIPX Cloud.
- SIPX AdminManage users, extensions, numbers, IVR, recordings and call quality for your company from the browser, with SSO, audit trail and Microsoft 365 user sync.Learn more
- SIPX SBCSession Border Controller for Microsoft Teams Direct Routing, SIP trunks and PBXs, with anti-fraud, high availability and concurrent-session licensing.Learn more
- SIPX Service DeskHelp desk with tickets from the app, email or WhatsApp, AI that classifies and summarizes, major incidents and escalation to SIPX support with full history.Learn more
- SIPX AI EngineerAI diagnosis of voice and video issues across extensions, SIP trunks, Microsoft Teams and contact center, with real evidence and changes a person approves.Learn more
One platform, one provider, one bill.
We’ll show you Connect, the AI-powered IVR, the contact center and the Service Desk running with your company’s data.
- Nothing to install: it runs in the browser
- AI included in every product
- Pay for what you use: Small, Medium or Full