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SIPX Admin

SIPX Admin: administration for your company’s phone system and communications

SIPX Admin is the console where each customer company manages its SIPX Cloud: users and Connect editions, extensions, numbers, IVR flows, contact center, recordings, call quality and integrations. It gives you the autonomy to run things without depending on a technician.

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  • Invite users with extension, edition and role in one step.
  • Automatic sync with Microsoft 365 groups.
  • CDR, recordings and quality for every call.
  • Audit trail of who changed what and when.

What SIPX Admin is

SIPX Admin is the administration console for each SIPX Cloud customer company. It runs in the browser, in Spanish and English, and brings together the directory, telephony, IVR flows, contact center, calls and call quality, integrations, account and security in one place.

It’s used by the company administrator and, with limited permissions, by supervisors. Administrators are always required to use two-step verification.

Who it’s for

  • IT or telecom administrators who manage users, extensions and numbers.
  • Supervisors who need to see their team’s live calls, reports and call quality.
  • Corporate companies that sync users from Microsoft 365 and use SSO.
  • Contact centers that configure queues, agents, channels and campaigns.
  • Small and midsize businesses that want to run their phone system without depending on a technician.

Key features

Directory and users

  • Invite users: the account is created, an extension is assigned and you choose the Connect edition and role (user, agent, supervisor or administrator).
  • Second factor per user: authenticator app or email code; administrators can never be left without one.
  • Microsoft 365 sync: create, update and deactivate users based on Entra ID groups, with edition and role per group, mandatory preview and a safety pause on mass removals. It never deletes users or writes to your directory.
  • Turn on always-on recording for a user.

Telephony, numbers and routing

  • Extensions, numbering plan and registered devices.
  • WebRTC and SIP settings.
  • Connection to SIPX SBC or to third-party SBCs and PBXs through the SIPX Agent connector, enrolled with a token in minutes.
  • Trunks from templates, trunk testing and dial plans with a simulator, subject to approval.
  • Route each inbound number to its IVR, queue or person.

IVR flows and contact center

SIPX Admin is where you design voice and digital flows, with a knowledge base, calendars and analytics. If the company has SIPX Contact Center, this is also where you configure queues, skills, agents, digital channels, AI bots, campaigns, surveys, live monitoring, quality, workforce management and reports.

Calls, quality and recordings

  • Live calls and real-time monitoring of your team.
  • History and CDR with filters and CSV, Excel or PDF export.
  • Per-call quality: MOS, jitter, packet loss and RTT; browser measurement requires the company’s consent.
  • Recordings with export to Azure Blob Storage or SFTP.
  • Scheduled email reports: daily, weekly or monthly.

Account and security

  • Licenses per edition (licensed, active and available), subscription and invoices.
  • Password policy, allowed IPs, sessions and SSO with Microsoft Entra ID or Google, with domain verification and an “SSO only” option.
  • Connect color theme for the whole company.
  • Audit trail of every change.

Integrations

  • Microsoft 365 and Entra ID: SSO and group-based user sync.
  • Google Workspace: single sign-on.
  • CRM: HubSpot, Salesforce, Zoho or any CRM by URL, with caller identification, call logging in HubSpot, API keys and click-to-call.
  • Microsoft Teams through SIPX SBC, and webhooks.
  • Asterisk, FreePBX and Issabel PBXs through the SIPX Agent connector, for monitoring, presence and CDR without changing the PBX.
  • External recording storage in Azure Blob Storage or SFTP.
  • Modules, if the company has them: SIPX Service Desk, SIPX Respond and SIPX AI Engineer.

How it’s rolled out

Timelines and scope are defined by an advisor based on your case.

  • SIPX creates the company with its isolated environment, subscription, licenses per edition and modules.
  • The administrator receives access to SIPX Admin with two-step verification.
  • Voice is connected: SIPX SBC with trunks from templates, or your existing PBX with SIPX Agent.
  • Users are invited or synced, and numbers, flows and integrations are configured.
  • If you wish, SSO is turned on by publishing a TXT record in your domain’s DNS.

Frequently asked questions

Who uses SIPX Admin?

Each customer company’s administrator and, with limited permissions, its supervisors. End customers don’t need SIPX Console.

How do I assign a Connect edition to a user?

When you invite them in SIPX Admin, or later, you choose their edition (Small, Medium or Full) and role. Each person can have a different edition.

Can I sync users from Microsoft 365?

Yes. SIPX Admin creates, updates and deactivates users based on Entra ID groups, with edition and role per group and a mandatory preview. It never deletes users or writes to your directory.

Can I require users to sign in only with Microsoft or Google?

Yes. Once the domain is verified with a TXT record in DNS, SSO is enabled, and the “SSO only” option prevents domain accounts from signing in with a password.

Where are recordings stored?

They’re available in SIPX Admin and can be exported to Azure Blob Storage or to your company’s SFTP server, with the option to delete the local copy after export.

Can I see the quality of each call?

Yes: MOS, jitter, packet loss and RTT per call, plus the CDR with export. Browser measurement requires the company’s consent.

Are changes logged?

Yes. The audit trail shows who changed what and when.

How much does it cost?

SIPX Admin is part of the company’s subscription. Pricing is quoted based on users and modules by an advisor.

Related products

They all share the same users, numbers and data on SIPX Cloud.

See the whole ecosystem
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One platform, one provider, one bill.

We’ll show you Connect, the AI-powered IVR, the contact center and the Service Desk running with your company’s data.

  • Nothing to install: it runs in the browser
  • AI included in every product
  • Pay for what you use: Small, Medium or Full