SIPX Connect: a cloud phone system, chat and meetings for everyone in your company
SIPX Connect turns the SIPX Cloud virtual PBX into an app for every user: phone, chat, video meetings, calendar, tasks and AI voicemail. It runs in the browser, in the Windows desktop app or on a mobile phone, with the same extension and the same history everywhere.
- Nothing to install: it runs in the browser.
- Three editions per user: Small, Medium and Full.
- AI-transcribed and summarized voicemail in Full.
- Works with Outlook, Microsoft 365 and your CRM.
What SIPX Connect is
SIPX Connect is the app each person in your company uses inside SIPX Cloud. It brings together the cloud phone, chat, video meetings, calendar, tasks, files, AI voicemail, presence and the customer card. It is the face of the platform for every user.
It is 100% cloud-based, running on Microsoft Azure, with automatic updates: there are no versions to install. Use it in the browser (Google Chrome or Microsoft Edge recommended), in the Windows desktop app, or on a mobile phone, where it installs as an app from the browser with push notifications. The extension and history are the same on every device.
Calls travel over the SIPX SBC voice network, which connects to phone carriers, to your existing PBX and to Microsoft Teams. The interface is available in Spanish and English.
Who it’s for
- Corporate companies that want phones, meetings and Microsoft Teams on a single network, with Connect Medium or Full by department, Microsoft 365 SSO and Outlook calendar.
- Small and midsize businesses that start with Small for reception and operations and move up to Medium or Full as they grow.
- Education: classes and meetings from the browser, with external guests in Full.
- Contact centers: the agent desktop lives inside Connect for users with the agent role or add-on.
Key features
Cloud phone
Everything you expect from a PBX: make and answer calls, transfer, hold, consult and three-way conference. Calls ring on all of a user’s Connect and SIPX Phone devices.
- Server-side call history, contacts with CSV or Excel import and export, and favorites with presence.
- Call forwarding and Do Not Disturb.
- Move a live call from your computer to your phone without hanging up (Medium and above), when the other end accepts the transfer.
- SIP video calls with SIPX Phone, video-capable IP phones and meeting rooms (Medium and above).
- tel: links and click-to-call from your CRM, which always ask before dialing.
AI voicemail
If a user doesn’t answer, is on another call or has Do Not Disturb on, voicemail picks up with their greeting and records a message of up to 2 minutes. They get a real-time alert, a push notification and an email with the audio.
In the Full edition, every message arrives transcribed and summarized, with its urgency, whether the caller wants a callback, and the key details.
Chat, groups and channels
- One-to-one chat with threads, replies, mentions, reactions, editing, forwarding and saved messages.
- Public or private groups and channels, files, images, voice notes, video clips, polls and pinned messages (Medium).
- Real-time typing, delivered and read indicators.
- AI conversation summaries and writing assistant (Full).
- Global search with Ctrl+K: people, messages, files, meetings and call history.
Video meetings
Available in Medium and Full: schedule or meet now, screen sharing, whiteboard, camera backgrounds, noise reduction, polls, notes, breakout rooms and a waiting room with host moderation.
Full adds external guests by link or email, dial-in with a number and PIN, recording with transcript and summary (decisions, tasks and next steps), live captions with Spanish ↔ English translation and attendance export. No external guest gets in until someone from your company admits them.
Calendar, Outlook, tasks and booking
- Day, week and month calendar views, with recurring meetings and reminders.
- Two-way Outlook calendar sync (Medium and above): SIPX meetings appear in Outlook, Outlook appointments show as busy and presence switches to “In a meeting”.
- Personal and assigned tasks, plus tasks created from meeting minutes in one click (Full).
- A public booking page so others can schedule time with you (Full).
Presence and customer card
Real-time presence (available, on a call, in a meeting, away) and a status message with an expiry. With Medium, the customer card shows your history with that person and their CRM record on every call.
Small, Medium and Full editions
Each person has a SIPX Connect edition, which the administrator chooses per user in SIPX Admin. Each edition includes everything in the one before it. Upgrading turns features on instantly; downgrading never deletes data.
Small (Voice): reception and operations
- Full phone features: call, transfer, hold, consult and three-way conference.
- Call history, contacts and favorites.
- One-to-one chat with threads, forwarding and saved messages.
- Presence, voicemail and call forwarding.
Medium (Collaboration): office teams
- Groups, channels, files, clips, polls and pinned messages.
- Tasks and Files.
- Video meetings and SIP video calls.
- Calendar and Outlook calendar.
- Customer card and CRM.
- Desktop app and moving calls to another device.
- Support tab, if the company has SIPX Service Desk.
Full (Enterprise): management and sales
- Call recording, including always-on recording.
- SIPX AI: transcribed voicemail, chat summaries, meeting minutes, writing help and tasks from minutes.
- Meetings with external guests, dial-in and recording.
- Public booking page, live captions and attendance export.
Integrations
- Microsoft 365 and Microsoft Entra ID: single sign-on and user sync from groups.
- Google Workspace: single sign-on.
- Two-way Outlook calendar sync. Google Calendar isn’t available today.
- CRM: HubSpot, Salesforce, Zoho or any CRM by URL, with customer card, caller identification, click-to-call and call logging in HubSpot.
- Microsoft Teams Direct Routing through SIPX SBC, so Teams and Connect talk over the same network.
- IP phones and SIP video rooms registered on SIPX SBC, plus SIPX Phone as a native softphone with the same extension.
Requirements and security
Browser calls are encrypted over WSS with DTLS-SRTP, and meetings are encrypted too. There is two-step verification, data isolated per company and an audit trail of every change. On restrictive corporate networks, calls and meetings traverse the firewall with TURN, including TURN over TLS on port 443.
- An internet connection and an up-to-date browser: Chrome or Edge recommended; Safari on iPhone or iPad.
- A headset or earphones with a microphone, and a camera for video.
- Browser permissions for microphone, camera and notifications.
- An account created by your company administrator; you’ll receive an email to set your password.
How it’s rolled out
Timelines and scope for each project are defined by an advisor based on your case.
- A meeting with an advisor and a demo with your company’s data.
- Company onboarding: SIPX creates your isolated environment, subscription and licenses per edition. A trial period may be available.
- Voice connection through SIPX SBC and your carrier’s trunks, or with your existing PBX over a SIP trunk.
- The administrator invites users in SIPX Admin, with extension and edition, or syncs them from Microsoft 365.
- Two-step verification and, if you wish, SSO with Microsoft or Google.
- Integrations: CRM, Outlook and Teams.
- Go-live: users sign in from the browser or install the app.
Frequently asked questions
Do I need to install anything to use SIPX Connect?
No. SIPX Connect runs in the browser. The Windows desktop app and the installable mobile app are optional.
What’s the difference between Small, Medium and Full?
Small includes the full phone, history, contacts, one-to-one chat, presence, voicemail and forwarding. Medium adds groups and channels, video meetings, calendar and Outlook, tasks, customer card and CRM, and the desktop app. Full adds call recording, AI features, external guests and meeting recording, a booking page and live captions.
Do all users need the same edition?
No. The edition is assigned per person in SIPX Admin: for example, reception on Small, office staff on Medium and management on Full.
What happens if I upgrade or downgrade an edition?
Upgrading turns features on instantly. Downgrading doesn’t delete any data; the higher edition’s features are simply hidden.
Does it work on mobile phones?
Yes. SIPX Connect installs as an app from the phone’s browser, with notifications. If you prefer the extension as a native softphone, SIPX Phone is available for Android, iOS, Windows and macOS.
Can I move a call from my computer to my phone without hanging up?
Yes, on Medium and above. It works when the other end accepts the transfer; with some carriers the call stays on the original device and you’re notified.
Is call recording included in every edition?
It’s included in Full. There is also an always-on recording add-on that the administrator enables per user, which works for Small and Medium users too.
How many people can join a meeting?
There is no published limit; for large meetings the platform is sized accordingly. An advisor will confirm it for your case.
How much does SIPX Connect cost?
Pricing is quoted based on users and modules. An advisor will prepare a quote based on the editions each group needs.
Related products
They all share the same users, numbers and data on SIPX Cloud.
- SIPX PhoneSIPX Phone: a SIP softphone for Android, iOS, Windows and macOS. Your work extension on your phone, set up from one email, with push calls and a live directory.Learn more
- SIPX IVRAI virtual receptionist that understands speech or keypad input, answers with your company’s information and routes calls. Colombian holidays built in.Learn more
- SIPX AdminManage users, extensions, numbers, IVR, recordings and call quality for your company from the browser, with SSO, audit trail and Microsoft 365 user sync.Learn more
- SIPX Contact CenterCloud contact center with voice, WhatsApp, web chat, email and SMS in one inbox. Dialer, live monitoring, AI quality, WFM and Colombian compliance tools.Learn more
One platform, one provider, one bill.
We’ll show you Connect, the AI-powered IVR, the contact center and the Service Desk running with your company’s data.
- Nothing to install: it runs in the browser
- AI included in every product
- Pay for what you use: Small, Medium or Full